We at Alessandra Mackenzie want to ensure your complete satisfaction.
If you for any reason are not completely satisfied, we will accept your returns within fourteen (14) days after your delivery date provided that all merchandise is in its original condition with tags attached, in the original packaging. Unfortunately, we cannot accept returns or exchanges of final sale items and cannot refund shipping charges.
Returns always ship free within the United States. To return an item, please contact us at firstname.lastname@example.org with your order number, the items you are returning and the reason for return. We will send you a return shipping label. Please use this label on a securely resealed box.
Upon receipt of your package, we will process your refund within five business days and will notify you by e‑mail. Please note that your credit card company may require additional days to process and post the refund to your account.
We are happy to exchange an item for one of a different color or size, or for a different item, within seven days after your delivery date. Please contact us at email@example.com with your original order number and the item you want in exchange. Return your original item as noted above.
Upon receipt of your package, we will send out your new item within five business days and either charge or refund your credit card any difference in the sale price. Exchanged items are shipped free of charge.